Privacy Policy - Rubbish Collection South East London

At Rubbish Collection South East London, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.

1. Introduction

We value your trust and strive to maintain transparency regarding the data we collect and how it is utilized. This policy applies to all users of our services, including residents and businesses in South East London.

2. Information We Collect

Personal Identification Information

We may collect the following personal information:

Name
Address
Email address
Phone number
Payment information

Non-Personal Information

We may also collect non-personal information, such as:

Browser type
Operating system
Usage data

3. How We Use Your Information

Your information is used to provide and improve our services. Specifically, we use your data to:

Schedule and manage rubbish collection services
Process payments and handle billing
Communicate important updates and information
Enhance our service offerings based on user feedback

4. Legal Basis for Processing

We process your personal data based on the following principles:

Consent: When you provide explicit consent for data processing.
Contractual Necessity: To fulfill our contractual obligations to you.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: For our legitimate business interests, provided they do not override your rights.

5. Data Storage and Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Data encryption
Secure servers and databases
Regular security audits
Access controls and authentication protocols

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Sharing and Third Parties

We may share your information with trusted third parties to facilitate our services, such as:

Payment processors
Third-party service providers
Regulatory authorities, if required by law

We do not sell, trade, or otherwise transfer your personal data to outside parties for their marketing purposes without your explicit consent.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request access to your personal information.
Rectification: Request correction of any inaccurate or incomplete data.
Erasure: Request deletion of your personal information under certain conditions.
Restriction of Processing: Request limiting the processing of your data.
Data Portability: Receive a copy of your data in a structured, commonly used format.
Objection: Object to the processing of your data based on legitimate interests.

To exercise these rights, please contact us through the appropriate channels as outlined in this policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria for determining the retention period include:

The length of time we have an ongoing relationship with you.
To detect or prevent fraud, error, or other illegal activities.
To enforce our policies or comply with legal obligations.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that any international data transfers comply with applicable data protection laws and that your data is adequately protected.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

12. Your Consent

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts in the UK.

14. Changes to Your Data

You have the right to update or correct your personal information at any time. Keeping your data accurate and up-to-date is essential for providing you with the best possible service.

15. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and ensure compliance with GDPR and other relevant regulations. The DPO is responsible for managing data protection inquiries and requests.

16. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third parties you interact with.

17. Privacy Policy Acceptance

By utilizing our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.